Frequently Asked Questions
Everything you need to know about Mushie products, shipping, and home care.
What materials are used in Mushie home products?
We prioritize safety and sustainability by using high-quality, food-grade silicone, organic cotton, and FSC-certified wood. All our products are free from BPA, PVC, and phthalates.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for home decor and essentials?
We offer a 30-day return window for unused items in their original packaging. Please note that for hygiene reasons, certain items like pacifiers and feeding sets must be unopened to qualify for a return.
Do you offer international shipping?
Yes, Mushie ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How should I clean and maintain my Mushie products?
Most of our silicone products are dishwasher safe. For organic cotton textiles, we recommend a cold machine wash and air drying to preserve the integrity of the fabric and natural dyes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Shop Pay.